The first set of 24 new carriages was delivered to C2C last weekend, and they will enter passenger service within the next few weeks. This will be the start of a four-phase plan to increase capacity, culminating in a new timetable in January that will address the top issues for passengers in each area:

  • Faster journeys from Southend
  • Longer trains from Thurrock
  • More empty seats at Benfleet, Basildon and Laindon

Find out more and watch C2C new video explaining how the new trains will be used here:

C2C are encouraging stakeholders to have their say, providing feedback in the annual stakeholder survey. This year C2C have pledged to donate £20 to charity for every response, and participants can choose from a shortlist of four charities that C2C regularly supports.

It will only take a few minutes to complete the survey here:

C2C have also introduced some great new initiatives to make life easier for passengers. Earlier this year C2C launched the UK's first season ticket specially designed for part-time workers, which can save local passengers over £100 a year. Find out more here:

Whilst C2C always endeavour to avoid delays, if there are prolonged delays C2C customers can now choose to get their money back as cash or a direct credit to their bank account. And C2C is still the only train operator in the UK to offer automatic compensation for delays as brief as two minutes.

This month also saw C2C awarded the Sword of Honour by the British Safety Council, the top safety management award in the UK. Read about the award here:

Jon Cruddas MP for Dagenham and Rainham commented: "C2C have had quite a turbulent year, with many residents complaining about different aspects of the service – it is great to see the company has addressed many of the issues and is doing its best to offer a cheaper, smoother service for stakeholders. I hope my constituents that use this service will take part in their survey to secure a donation of £20 to charity – which is a fantastic initiative."