Jon Cruddas MP received his latest update from c2c this week highlighting recent performance reports, Christmas timetable alterations and active campaigns. Please find below full details.
- Continue to focus on running the punctual, reliable service our customers expect. The last four-week railway period finished on Saturday, and yet again c2c recorded the best performance in the country. Overall c2c's trains arrived within 3 minutes in 94.9% of their scheduled station stops, while also recording fewer cancelled trains than any other train operator.
- Details of the upcoming Christmas and New Year timetable alterations are now available, to allow customers to plan their festive travel ahead. There will be no trains to trains to Fenchurch Street during the festive period, with trains instead diverted to Liverpool Street or terminating at Barking on different days. The service knows how disruptive these changes will be, but this alteration allows Network Rail's "orange army" of engineers access to undertake essential improvements, maintenance and upgrades. You can read our day-by-day guide to the festive period here, and find out more about the local investment Network Rail is undertaking here. We are also drawing towards the close of a programme of autumn weekend engineering work.
- During the COP-26 conference, c2c ran a green travel campaign to highlight the environmental benefits of taking the train. For example, did you know you can reduce your personal CO2 emissions by 74% by taking the train between Southend and central London instead of driving a diesel car? As part of the campaign we gave away 1,000 half-price tickets, and told our own sustainability story including new LED lighting, recycling and reduced water usage. We also celebrated the 60th anniversary of British Rail running the first electric trains on the route we now call c2c, in November 1961.
- Last week c2c joined the rest of the country in commemorating Remembrance Sunday. This year pupils from Cherry Tree primary school in Basildon designed the images for our special poppy train, and joined staff at Fenchurch Street on 11 November to mark the event. The train will proudly carry their design for the coming year.
- C2c were also delighted to be featured in the official London Marathon newsletter following their support for Pitsea Running Club and fellow local volunteers, who provided marshalls for October's event. A special private train was run to help them get to the site in time, and also offered free travel to runners on the day.