C2C UPDATE AUGUST 2023

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C2C UPDATE AUGUST 2023

Jon Cruddas MP has recently been contacted by the c2c with updates regarding further industrial action, improvements to rail security and a reminder of the ticket office consultation period.

Further Industrial Action

The National Union of Rail, Maritime and Transport worker’s (RMT) has announced further industrial action, with strikes planned for Saturday 26 August and Saturday 2 September. On these dates, services will mostly be running normally but all services will run to/from Fenchurch Street station and will not stop at Liverpool Street or Stratford. As such, they are advising customers to check before they travel at www.nationalrail.co.uk for the latest travel information.

Last week, in a separate move, the train driver’s union, ASLEF, announced their members have voted in favour of both strike and action short of strike. In accordance with protocol, c2c will be officially informed by ASLEF of any dates where formal industrial action is called, with a minimum of 14 days' notice required.

The impact of industrial action on c2c customers is understood and they will continue to work to minimise disruption and keep all parties updated on the situation and the effects this will have on services as soon as possible.

Improvements to Rail Security

Further increases in rail security have been recorded by c2c having announced more than £100,000 in prosecution payments taken so far this year and 6,000 people currently being dealt with for fare evasion by the Revenue Protection team. Such action has been well-received by customers as the recent clamp down on fare evaders will ease the overall burden on their loyal, paying customers.

Effective from Monday 4 September, some modes of electronic personal transport will be banned at c2c stations and services. Such banned transport will include e-scooters, e-unicycles and e-hoverboards. The ban is implemented with the intent to create a more pleasant and secure travelling experience and brings c2c services in line with bans on other trainlines in the UK.

Reminder of the Ticket Office Consultation Period

Finally, a friendly reminder that the public consultation on the potential closing of ticket offices across the country is still ongoing. The period has been extended to end on the 1st September so be sure to take the opportunity to share any feedback you may have on the proposals.