A Havering residential care home has been rated Outstanding by the Care Quality Commission.
Ebury Court Residential Care Home Limited, has been rated Outstanding for being effective, responsive and well-led. It was rated Good for being safe and caring, following an inspection in September 2018.
The home provides care for up to 39 people, many of whom have dementia. People, relatives and staff all thought the service was extremely well-led and the management team cared deeply about people.
One person told CQC inspectors “staff are excellent”. Inspectors witnessed exceptionally positive relationships between staff and the people they cared for, with a range of activities designed specifically to meet people’s individual needs. Care plans were very detailed and gave staff an excellent understanding of people's history and background. This helped the service to tailor activity programmes for people, such as furnishing the service's activity rooms with items that comforted people.
A visiting health and social care professional spoke highly of the service's work with advanced dementia and people at the end of their lives. They said, "I think it's brilliant – I go into lots of places and the [dementia] care here is amazing."
The service won the 'Best employer of under 50 staff' award at the Skills for Care Accolades 2018 for their support, training and development of staff.
Staff received regular safeguarding training, knew how to identify abuse and were aware of their responsibilities about reporting abuse. One staff member said: "Safety is paramount. Anything you think is abusive, report it."
Jon Cruddas MP said: “it’s always positive to hear that services within the local NHS Trust [BHRUT] are getting it right for residents. There is a long way to go overall, but I am pleased that the level of dementia, and end of life care is to a high standard at Ebury Court.”
You can read the report in full when it is published on CQC’s website at https://www.cqc.org.uk/location/1-107928045