C2C Update: March 2024

C2C Update: March 2024

Jon Cruddas MP received his latest update from c2c this week informing him of upcoming strike action and highlighting their recent work over the last few weeks. See full details below. 

  • The Associated Society of Locomotive Engineers and Firemen (ASLEF) has announced upcoming strike action which will impact the c2c route on Monday 8 April. Action short of strike (a ban on overtime) is also planned for Thursday 4 to Saturday 6 April, and again from Monday 8 to Tuesday 9 April.  The c2c are working with their train planning and scheduling teams to understand the level of service they can deliver on these days, and will be sure to update stakeholders and customers on their plans as soon as possible. 
  • The latest passenger survey results (February 2024), conducted and published by independent watchdog, Transport Focus, show that the c2c continues to record one of the highest levels of customer satisfaction for any DfT rail contract and of any rail operator serving London. At 91%, this figure not only puts c2c well above the national average, but also demonstrates that they are improving trends against a backdrop of declining industry scores.  
  • To support International Women’s Day (8 March), members from the c2c team, including their Customer Delivery Manager,  joined at a special event hosted by Thurrock’s Deputy Mayor. The event, which was also attended by members of the Thurrock community, local councillors and the local police force, provided the opportunity to talk about a number of their female-led initiatives, including their recent White Ribbon accreditation and the roll out of sanitary products at stations across the route. 
  • Over the past few weeks, team members from Samaritans have been on hand at c2c stations in southeast Essex during the morning commute to raise awareness of the service they provide and to promote the ‘Small Talk Saves Lives’ campaign. As well as handing out branded pens, coffee mugs, keyrings and literature, Samaritans spoke with c2c customers about the support schemes available and how we can all help to identify and engage with those who may be struggling.