This week Jon Cruddas MP was informed by BT that as of Friday 20 March residents and businesses across Dagenham and Rainham will have a new legal right to request a decent and affordable broadband service. The new legislation comes with the introduction of the Universal Service Obligation (USO) which was set up in 2017.

BT has been designated by Ofcom to deliver this new legislation. The Universal Service is intended to be a safety net for those who currently struggle to get online because they cannot access a fast connection.

95.7% of the premises in Dagenham and Rainham currently have access to ‘superfast broadband’ if they wish to receive it. Ofcom believe that the remaining properties will benefit from this scheme.

BT have stated that they will cover works up to a cost of £,400 but if associated works exceed this cost then constituents must be willing to pay additional costs.

Jon Cruddas MP has been assured that residents seeking advice, support or more information can find it by calling 0800 783 0223 from Friday 20 March or by visiting